Knowledge Base
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FAQ
FAQ
Getting started
Basics
Troubleshooting
Hardware
The Virtual Training Platform
Security
For Training Providers
GWO / WINDA
Pricing
Safety
Guides
PDF Guides
Quick Guides
Video Tutorials
Introduction
How to
Meta Quest Pro
Meta Quest 2
Meta Quest 3
For Training Providers
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Knowledge Base
FAQ
FAQ
Getting started
Basics
Troubleshooting
Hardware
The Virtual Training Platform
Security
For Training Providers
GWO / WINDA
Pricing
Safety
Guides
PDF Guides
Quick Guides
Video Tutorials
Introduction
How to
Meta Quest Pro
Meta Quest 2
Meta Quest 3
For Training Providers
FAQ
Find help and basic information about virtual reality in our Frequently Asked Questions.
Getting started
How to set up my training area?
How do I log in to my Kanda account?
How do I log in to a training course?
Basics
What is Virtual Reality
How do I access VR?
How do I move in virtual reality?
Where do I find the Virtual Training Platform?
How much does a Kanda subscription cost?
Virtual Reality (VR) VS Augmented Reality (AR)?
See more
Troubleshooting
Problems with my boundary or tracking of controllers
Giving App Permissions on a Meta Quest Headset
Microphone problems on Meta Quest
Meta Quest Display Issues
Meta Quest Controller Issues
Meta Quest Connectivity Issues
Meta Quest Software & Game Issues
Meta Quest Headset Not Turning On
Meta Quest No Sound or Distorted Audio
Meta Quest Factory Reset
See more
Hardware
What devices do you support?
Will virtual reality give me motion sickness?
Is a VR headset waterproof?
Can I use the headset outdoors?
Can I walk around while wearing VR?
Is VR safe for my eyes?
Can I use my glasses when using a VR headset?
See more
The Virtual Training Platform
What is the Virtual Training Platform?
How many users can be in a room together?
Can multiple people train and interact at once?
How do I change my avatar?
Security
How do I get the data into our LMS?
Where is the data stored?
For Training Providers
How do we get licenses for the training?
What hardware do we need to get started?
How do we manage the course participants?
Can we track the participant's progress throughout the course?
Teaching and Assessing Knowledge Domains
Skill and Ability Demonstrations
Procedures for Technology Use
Assessment Systems
Participant Consent for Recording
Realism and Identity Verification
Safety Measures for Remote Participants
How do you verify users
See more
GWO / WINDA
Is the Lift User course approved training?
What is GWO?
What is a GWO Standard?
What is WINDA?
What is WINDA ID?
See more
Pricing
Pricing - License only
Pricing - Full package (certificate)
Safety
Always safety first!
